If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a £10 coupon towards a £100 purchase that you decide to return, the £90 balance will be refunded to your credit card and the £10 reward credit will be deposited back into your rewards account.
On the rare chance your order is cancelled, you will need to reach out to the team to rectify your point balance.
For partial refunds on orders that were paid fully by points, some points used are added back to the customers account. For example, if a customer makes a £10 purchase using 200 points and returns £3 worth of products, 60 points (equivalent to the refunded £3) will be credited back to their account.
For partial refunds on orders paid partially by points, points that were used for a discount on a partially refunded purchase will be added back to the customer’s account. However, the ratio of added points will be the same as the ratio of the refund compared to the original amount paid. For example: A customer uses 200 points to get a £10 discount on a £100 purchase. If they receive a £20 refund (20% of the original purchase), then 20% of the redeemed points, which is 40 points, will be added back to their point balance.