REFUNDS:
You'll receive an email notification when your refund has been completed and it will be issued back to your original payment method. It can take up to 5 business days to clear back to you from the date we issue it and we cannot affect this timescale. Please contact your payment provider directly should you require further clarity on this after receiving your refund notification email.
BUY NOW PAY LATER:
If you paid using a buy-now-pay-later method, we'll confirm your return with the provider, and they'll contact you with an updated payment schedule or direct refund to you.
SPLIT PAYMENTS:
If you paid for your whole order with a gift card, your order will be refunded onto the original payment gift card. Please do keep hold of your gift card until you are sure that you are happy with your order. If you paid with a combination of card payment/other payment method and gift card, we'll refund anything you paid for with your gift card first, and then refund any outstanding credit you are owed on to your other original payment method.
INNER CIRCLE REWARDS, POINTS & DISCOUNT CODES:
If you used an Inner Circle reward on your order, then this discount will be reflected in your refund. If you return only part of your order this is calculated automatically by our system proportionally based on the discount applied/ item[s] returned.
Any redeemed Inner Circle rewards or other types of discount codes once used are not reinstated in the event of a return/order cancellation.
Any Inner Circle points earned on a returned item are deducted from your points balance.
SHIPPING REFUNDS:
Shipping is non refundable.
Any orders returned (i.e. returned to sender) due to incorrect, incomplete address or failure to collect from a designated collection point (i.e. after a missed delivery attempt) will have the relevant shipping and return shipping costs deducted from any refund in line with our Shipping Policy.