Customs/import or sales taxes

You may be asked for an additional payment to receive your order if the delivery address of your order is outside of the UK.

We hate these charges as much as you do and they’re controlled by your government - if we ever find a way around you having to pay them, we’ll let you know...but until then,  your government won’t let us collect or pay them on your behalf.

Please don’t refuse an order if you run into these fees - we won’t be able to refund the cost of shipping it back to us, or the original cost, and we hate doing that!

You can view more information in our t&cs or check in with your local import offices.