ORDERS
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We are only able to amend the shipping address and the shipping method once an order has been placed. Whether we are able to take action depends on the time you placed the order and its status, it may be possible to amend if we are able to intercept it before the item/s are packaged. Although w...
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Depending on the time you placed the order and its status, it may be possible to cancel the order if we are able to intercept the order before the item/s are packaged. Although we cannot guarantee a cancellation until we have investigated, please do get in contact with our Customer Team HERE to ...
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We are always sorry to hear when we haven’t met your expectations regarding an issue with your order. Please do get in contact with our Customer Team HERE so that we can get this fixed for you as quickly as possible.
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What do I do if I have not received my order?
If your order has been marked as delivered via the shipping carrier tracking page but you have not received your order and it is not in a safe place or with a neighbour then please follow one of the below steps: If you have Route package protection please file a lost or stolen package claim here... -
What do I do if I have received a faulty item?
We are always sorry to hear when we haven’t met your expectations regarding an issue with one of our KILLSTAR products. To enable us to support you with this, please do get in contact with our Customer Team HERE so that we can get this fixed for you as quickly as possible. -
What do I do if I have received the wrong item in my order?
We are always sorry to hear when we haven’t met your expectations regarding an issue with your order. Please do get in contact with our Customer Team HERE so that we can get this fixed for you as quickly as possible.